Job description

Company DescriptionHop In Sightseeing is a reputable tour company based in Athens, Greece. We specialize in high-quality organized excursions, including a Day Cruise to 3 Islands, and island tour packages. Our tour products can be booked online, in affiliated travel agencies around the world, and at most hotels located in Athens and its suburbs. We are approved by the Hellenic Ministry of Culture and Tourism and the Greek National Tourism Organization.

Role Description

This is a full-time on-site role for a Customer Service Sales Specialist. The role will entail providing excellent customer support, handling customer inquiries and complaints, ensuring customer satisfaction, and maintaining strong phone etiquette. The successful candidate will be based in Athens.

Qualifications

  • Customer Support, Customer Service, and Customer Experience skills
  • Excellent phone etiquette and strong communication skills
  • Ability to handle customer inquiries
  • Experience in ensuring customer satisfaction and creating positive customer experiences
  • Strong problem-solving and decision-making skills
  • Ability to work in a team and adapt to changing environments
  • Fluency in English and Greek language is a plus
  • Bachelor’s degree in Business, Communications, or a related field is a plus

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